Broadway Sun Ben Trading Inc offers a flexible return policy for all of our men's and women's fashion accessories.
1. All returns must be claimed within 10 business days of receipt of merchandise, and are eligible only for merchandise exchange or store credit towards future purchases. If more than 10 days have elapsed, we reserve the right to refuse the return request. For our international customers, due to the longer shipping times, returns must be claimed within 30 days.
2. If the return is due to manufacturer defect, or as a result of Broadway Sun Ben Trading error (incorrect product shipped), please contact Customer Service, and obtain pre-authorization for Broadway Sun Ben Trading to cover return shipping.
3. If a return is made and the merchandise is not defective, nor is there any error on the part of Broadway Sun Ben Trading, the return will not be processed and the customer will be charged return shipping costs as well as any additional costs resulting from the return.
4. All return merchandise must be in original packaging.
The Return Process:
- Begin the return process by completing this form to contact us at Broadway Sun Ben and let us know how we can help you.
- One of our representatives will get in touch with you to discuss the return and and issue you an RMA number for your return. Returns must be received in our warehouse within 10 days of issuing the RMA number (30 days for our international clients), or a restocking fee of 15% will be charged.
- Returns or exchanges will not be accepted without a valid RMA.
- Login to your account. View the order using the "Complete Orders" link under the "My Account" menu and click the "Return Item(s)" button.
- Ship the item(s) back to BSB at:
Broadway Sun Ben Trading Inc.
821 Avenue of Americas, 2nd Floor
New York, NY 10001
United States of America
Please Note: After the RMA is issued, the merchandise must be received by our warehouse within 10 business days (30 days for our international customers). If the merchandise is received after this time period, you will be charged a 15% restocking fee.
- We will notify you via e-mail of your refund once we have received and processed the returned item.